Help and support

What is green screen video footage?

Green screen video footage is a clip, filmed on matte green background. For such filming usually green fabric or painted green wall are used. Such background called a green screen. Green screen basically lets you drop in whatever background images you want behind the actors or foreground. It’s used in film production, news, weather reports to relatively simply place the desired background behind the subject/actor/presenter.

How to order Video Footage?

To place an order Just choose the Items you like and add those to the cart. When all products needed are chosen and placed in a cart, go to your cart page, enter discount code in case you have any and checkout. Afterwards when the form is filled, payment method is chosen just complete your order.

What does Royalty-Free mean?

Royalty-free means that content may be used without the need to pay royalties or license fees for each use, per each copy or volume sold or some time period of use or sales.

How can i download Video from website?

All the visual video loops of the Green Screen Stock store and digital content can be downloaded directly from our website. Once purchased, you will receive a confirming email  with links to download the items you have purchased. If you choose a credit card or Paypal payment method, you will be immediately redirected to the Download page. You will also receive links to a registered email. If you’ve created an account on the website, you can log in and download Visuals from your account on the download page.

Do video footage come with audio?

No. Our video footage come without audio.

How videos are encoded?

Video Footage of Green Screen Stock is filmed in different video formats using powerful, leading codecs. Apple ProRes Mov, MP4, and RAW. The technical details of single clip look on the product page

Will I get an invoice?

Yes, after making an order you will get a confirmation letter with the invoice to your registered email.

What if i can not download my purchased video?

If you have any technical problems with downloading, please contact us through the web chat. As quickly as you send us your order number, we will send you additional download access to Google Drive. If you buy content on HDD kit or USB Kits we will deliver the parcel to you by post. The delivery time is 2-5 working days, depends on the resident country. If you have any more questions, please visit our Frequently Asked Questions page or contact your support manager through the web chat.

When can i get a refund?

You can cancel your order unless the payment didn’t pass yet. Refund is possible, if you bought one item twice accidentally. 

How to get a discount?

We usually announce seasonal and holiday discounts. We publish all details in our social networks – Facebook, Instagram. 

Also, if you are subscribed to our newsletter, you may get a discount in one of our letter.  

You can find additional discount vouchers as a secret bonus in our bundles, packs and kits. 

Green Screen Stock – Chroma key Video Footage Marketplace for Video Editing and post-production projects.

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